Introduction
Start here if you are new to Znuny.
Znuny Community Docs
Manual for the Znuny Open Source ticket system - Help and support
Quick Start
Section titled “Quick Start”Dynamic Fields
Structured additional data for tickets.
Tickets & Queues
Section titled “Tickets & Queues”Dynamic Fields
Configure structured additional data for tickets.
Open Ticket AI
AI-supported classification and automation.
Administration & Integration
Section titled “Administration & Integration”System Configuration
Central settings (incl. branding).
Performance
Optimization and best practices.
System Maintenance
Maintenance mode and maintenance tasks.
Web Services
SOAP/Generic Interface integrations.
REST API
Modern interfaces and use cases.
Generic Agent
Automate recurring tasks.
For Developers
Section titled “For Developers”Plugin Development
Develop and deploy extensions.
Intern Extension
Internal customizations and extensions.
Next Steps
Section titled “Next Steps”Support & Consulting
Get help with the installation, configuration, and further development of Znuny.
Tip: If you are starting out, go to the Introduction first, and then explore Dynamic Fields and Open Ticket AI.
Frequently asked questions
What is the Znuny Community Docs?
A community guide for the Znuny open-source ticket system covering installation, configuration, tickets, automation, and developer topics.
Where should new Znuny admins start?
Begin with the Introduction under Quick Start, then explore Dynamic Fields and Open Ticket AI for common day-to-day setup.
Does this guide cover automation and integrations?
Yes. Sections cover Generic Agent, REST API, web services, system configuration, and related administration topics.