Introduction
Start here if you are new to Znuny.
Znuny Community Docs
Manual for the Znuny Open Source ticket system - Help and support
Quick Start
Section titled “Quick Start”Migration from OTRS
Assistance for switching from OTRS CE.
Ticket States
States and workflow in the ticket lifecycle.
Dynamic Fields
Structured additional data for tickets.
Tickets & Queues
Section titled “Tickets & Queues”Ticket States
States represent the workflow in the ticket lifecycle.
Dynamic Fields
Configure structured additional data for tickets.
Open Ticket AI
AI-supported classification and automation.
Agents & Customers
Section titled “Agents & Customers”Customers
Manage companies and contacts in the system.
Customer Users
User accounts in the customer portal.
Customer Portal
Customization and behavior of the Customer UI.
Groups & Roles
Structure permissions cleanly.
Notifications
Configure event-based emails.
OAuth2 Email
Set up authentication for mail accounts.
Administration & Integration
Section titled “Administration & Integration”System Configuration
Central settings (incl. branding).
Performance
Optimization and best practices.
System Maintenance
Maintenance mode and maintenance tasks.
Web Services
SOAP/Generic Interface integrations.
REST API
Modern interfaces and use cases.
Generic Agent
Automate recurring tasks.
For Developers
Section titled “For Developers”Contributing
How to contribute to this documentation.
Plugin Development
Develop and deploy extensions.
Intern Extension
Internal customizations and extensions.
Next Steps
Section titled “Next Steps”Support & Consulting
Get help with the installation, configuration, and further development of Znuny.
Tip: If you are starting out, go to the Introduction first, and then to Ticket States and Dynamic Fields.