Znuny Add-ons, Plugins & Extensions

Znuny Add-ons, Plugins & Extensions

Znuny is an open-source ticket system you can extend with OPM packages (plugins, skins, integrations). Whether you need UI tweaks, reporting, integrations, or AI — the community and vendors publish hundreds of extensions.

Package catalog: The central hub for Znuny plugins and add-ons is OpenITSMHub — searchable by category, compatibility, and maintainer.

Browse all Znuny packages on OpenITSMHub →

What are Znuny add-ons?

In Znuny, extensions are usually packages (OPM files). They can:

• Add features — e.g. advanced dynamic fields, ticket printing, time accounting
• Customize the UI — skins, themes, extra dashboard widgets
• Connect systems — REST clients, monitoring, CMDB, chat
• Automate processes — event handlers, Generic Agent extensions

Packages are installed via Package Manager in the admin UI or on the console with Admin::Package::Install. To build your own: Plugin development with OPM packages.

Finding packages on OpenITSMHub

OpenITSMHub aggregates packages for Znuny, OTOBO, OTRS Community Edition, and related ITSM stacks. Useful entry points for Znuny:

Resource	Link
Znuny plugin overview	openitsmhub.com/znuny-plugins
All packages (Znuny filter)	openitsmhub.com/packages?systems=znuny
Znuny system page	openitsmhub.com/systems/znuny

OpenITSMHub shows license, framework version, maintainer, and often direct download or repository links before you deploy to production.

Example extensions

A sample of common categories — the full, up-to-date list lives on OpenITSMHub:

Category	Example (OpenITSMHub)
Attachments & ticket UI	Znuny4OTRS Download All Attachments
Dynamic fields	Znuny4OTRS Advanced Dynamic Fields
Development & API	Python REST API Client, pyznuny
AI & automation	otai-otobo-znuny
IDE & tooling	vscode-znuny

For AI-assisted ticket classification in Znuny, see OpenTicketAI and Znuny Artificial Intelligence.

Installing an add-on

Via the admin UI

1. Open Admin → Package Manager
2. Upload the OPM file or use an online repository (if configured)
3. Confirm installation and rebuild SysConfig if needed (Maint::Config::Rebuild)

Via the console (Docker or server)

bin/znuny.Console.pl Admin::Package::Install /path/to/package.opm
bin/znuny.Console.pl Maint::Config::Rebuild
bin/znuny.Console.pl Maint::Cache::Delete

On Docker stacks, run these inside the app container — see Znuny Docker.

Caution

Test new packages in a staging or test system before production. Check framework version and dependencies on OpenITSMHub.

GUI extensions and skins

UI customizations (skins, themes) are often available as packages or separate downloads. OpenITSMHub lists compatible skins under Skins. Basics: Znuny GUI and Skins & themes.

Building your own add-on

Start with Plugin development — SOPM layout, building OPM files, event handlers, and dynamic fields. You can publish packages on OpenITSMHub for the community.

Related topics

• Znuny REST API — integrations and automation
• Web Services — configure the Generic Interface
• Znuny Docker — manage packages in container environments
• OpenITSMHub – Znuny plugins — package catalog